FAQs

VR
FAQ
The target market of our brand has been continuously developed over the years.
Now, we want to expand the international market and confidently push our brand to the world.
  • FAQ
  • Q1. Are you a factory or a trading company?

    A: We are a trading company with a number of cooperative factories and 20 years of experience in serving overseas buyers in international trade for a long time.

  • Q2 : Where is your factory?

    A: Our factory is located in China. Our large showroom office is located in Tangshan City, Hebei Province
    You and your team are welcome to visit!

  • Q3 : Can I send samples before placing an order?

    A: Yes, samples are available for material and quality inspection, and freight charges will be charged.

  • Q4: What is your minimum order quantity?

    A: Negotiable according to specific products.
    Generally, we ask for 300 pieces or sets of cutlery.

  • Q5 : What material are your products made of?

    A: There are mainly three kinds of materials: bone china, porcelain and ceramics. For quality grades: Bone China > Porcelain > Ceramic. If you would like more details, please feel free to contact us directly.

  • Q6: How about the quality control system of your products?

    A: We have a very strict quality control system inside. At the same time, our company and products have passed ISO9001, ISO14001,SGS, FDA, EC, ISO certification externally.

  • Q7: How is your package? Can the safety of the product be guaranteed?

    A: Standard export packaging, usually with carton lined with bubble wrap, can be packed according to customer requirements.

  • Q8: How long is your production time?

    A: Usually, the production time is 30~60 days.
    Please note: The delivery time will be relatively extended during peak season and Chinese New Year.

  • Q9: Can you produce our specially designed goods?

    A: Of course, we can provide you customized service/OEM and ODM service with drawings.

  • Q10: What payment methods do you accept?

    A: Trade Assurance, Small Value Western Union, T/T are available for us.

  • FAQ

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