Q1. Are you a factory or a trading company?
A: We are a trading company with a number of cooperative factories and 20 years of experience in serving overseas buyers in international trade for a long time.
Q2 : Where is your factory?
A: Our factory is located in China. Our large showroom office is located in Tangshan City, Hebei Province
You and your team are welcome to visit!
Q3 : Can I send samples before placing an order?
A: Yes, samples are available for material and quality inspection, and freight charges will be charged.
Q4: What is your minimum order quantity?
A: Negotiable according to specific products.
Generally, we ask for 300 pieces or sets of cutlery.
Q5 : What material are your products made of?
A: There are mainly three kinds of materials: bone china, porcelain and ceramics. For quality grades: Bone China > Porcelain > Ceramic. If you would like more details, please feel free to contact us directly.
Q6: How about the quality control system of your products?
A: We have a very strict quality control system inside. At the same time, our company and products have passed ISO9001, ISO14001,SGS, FDA, EC, ISO certification externally.
Q7: How is your package? Can the safety of the product be guaranteed?
A: Standard export packaging, usually with carton lined with bubble wrap, can be packed according to customer requirements.
Q8: How long is your production time?
A: Usually, the production time is 30~60 days.
Please note: The delivery time will be relatively extended during peak season and Chinese New Year.
Q9: Can you produce our specially designed goods?
A: Of course, we can provide you customized service/OEM and ODM service with drawings.
Q10: What payment methods do you accept?
A: Trade Assurance, Small Value Western Union, T/T are available for us.